We're here for you 🌿
Have a question, a concern, or an order pending? The Kana Family is always happy to help—and we keep it simple.
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📞 Phone
01 88 81 21 02
Mon–Fri · 9 a.m.–6 p.m. -
📧 Email
contact@mamakana.com
Response within 24 business hours
Every message is read by a real member of the Kana Family. No bots, no automated replies—just people who are passionate about CBD and take the time to respond to you.
FAQ
What are the delivery times?
All orders are prepared and shipped within 24 business hours. Once shipped, your package usually arrives within 24 to 48 hours in the United-Kingdom . Shipping is free for orders over a certain amount.
How do I track my order?
As soon as your package is shipped, you’ll receive an email with your tracking number. Be sure to check your spam folder if you don’t see it! If you have any questions about your delivery, please contact us directly.
Is CBD legal in the United-Kingdom
Yes, absolutely. All of our products comply with French and European regulations, with a THC content of less than 0.3%. Mama Kana has all of its products tested by independent laboratories.
How can I pay securely?
We accept credit cards (Visa, Mastercard, CB), with 100% secure payment via 3D Secure. Your payment information is never stored on our website.
What is your return policy?
Having trouble with your order? Contact us within 14 days of receiving it. We’ll always find a solution—an exchange, store credit, or refund, depending on the situation. Learn more here
Contact us
Fill out the form below, and a member of the Kana Family will get back to you within 24 business hours.
More than 4,000 customers already trust us—you’re in good hands.
Contact form
Are you part of the family?
Join the Mama Kana loyalty program and earn points with every order. Rewards, exclusive discounts, and surprises await you.
